Welcome to Cygnet North East. We are making some changes here at Cygnet North East and expanding the range of services we offer.

We empower our clients to be the best version of themselves and we do this through counselling, employment, meditation, care and support services and reiki.

You can find out more about our company changes HERE.

Kelly Oliver Dougall runs the company on a day to day basis. Kelly is the one you will meet, discuss work requirements with and who will arrange for the work to be carried out.

Cygnet is the vision of Kelly who has worked with people for over 20 years in various voluntary sector roles. Kelly has worked with a wide range of client groups and loves being able to help people grow and see the positives in even the most dark situations.

Kelly is a qualified person centered counsellor, careers guidance practitioner and has also been a care worker in her career. Wearer of many hats, she thrives when there is a multitude of things happening and so running the business is exactly the challenge she loves.

Ian Dougall is Kelly’s husband and director number two. Ian contributes to the company with his bid writing skills and he keeps the home in order and makes sure Kelly is well fed and watered.
Ian works at North Tyneside VODA as well as being a company director, and you might have met him if you have thought about or participated in any volunteering in the last decade or so.

Stephen Poole is our third director and is key to enabling the company to stay onside with the authorities. A tax accountant for Robson Laidler in his professional life, he brings key skills to the company management and strategic planning.
Steve also enjoys his choir sessions on a Monday or you can find him in Lost Luggage Room at Monkseaton metro station…. not because he has lost his luggage but so he can find his pint!


Lisa van Heereveld is our fourth director and helps with driving the corporate strategy and developing leads. She’s first joined the team when co-organising a social entrepreneurs network and is currently studying for a masters degree in innovation & entrepreneurship. In her spare time, you can find her at the gym or, on the rare occasion it’s actually sunny up North, you’ll find her out hiking.